BraaiCraft Returns and Refund Policy

Welcome to BraaiCraft, where we ensure that every purchase meets the high standards that our customers expect. Below you will find our comprehensive Returns and Refund Policy.

Detailed Order Processing

• Customization and Craftsmanship: Each BraaiCraft product is tailor-made to your specifications, which means the crafting process takes approximately 10-14 business days. We appreciate your patience and promise that the quality will be worth the wait.
• Shipping and Delivery: Once your item is ready, we handle shipping with the utmost care, ensuring that the product reaches you in perfect condition. Our prices are inclusive of all delivery fees, so there are no additional charges at checkout.

Product Specifications

• Weight Specifications: Our range includes lightweight items starting from 3 kg up to substantial pieces weighing 260 kg. We recommend considering the logistics necessary for handling and installing heavier items.

Returns and Refunds

• General Policy: Due to the custom nature of our products, we generally do not accept returns. We aim for your complete satisfaction with every order, which is why we encourage you to review your specifications carefully before finalizing your purchase.
• Timeframe for Refunds: Once a return is approved or a claim is validated, refunds will be processed within 14 days.
• Method of Refund: Refunds will be issued via bank transfer. Please ensure your bank details are accurate and up to date.
• Quality Assurance: If you encounter any issues upon delivery, such as defects or damage, please contact us within 7 days at connect@braaicraft.com. We require photographic evidence to assist in quickly resolving any problems. Our team will evaluate the issue and may offer a replacement, exchange, or partial refund depending on the specific circumstances.

Handling Discrepancies

• Damaged Goods: If you receive a product that is damaged or defective, report this to us immediately with detailed descriptions and photos of the issue. We assess these cases on an individual basis, aiming to resolve them in your favour.

Policy Updates

• Modifications to Policy: Please note that our Returns and Refund Policy is subject to change. We recommend visiting our website regularly to stay updated on any policy changes.

Legal Compliance

• Consumer Rights in India: We adhere to all local consumer protection laws applicable in India, ensuring that your rights as a consumer are always respected. Our operations are governed by the laws applicable within the jurisdictions of Gurgaon and Delhi NCR. If you have any concerns regarding your rights under Indian law, please reach out to our support team.

Customer Support

• Contact Us: For further inquiries or assistance, please do not hesitate to contact our customer support team via email at connect@braaicraft.com. We are dedicated to ensuring that your experience with BraaiCraft is nothing short of exceptional.

By placing an order with BraaiCraft, you agree to the terms outlined in this Returns and Refund Policy. Our goal is to ensure that your experience is satisfactory from browsing to unboxing.

BraaiCraft reserves the right to update or modify this policy at any time without prior notice.

Last updated: [04 May 2024]